Call us (855) 206-0356

 support@revitality.co

My Nebulizer Is Not Turning On?


1) Potential Issue: The battery is very low.

Solution: Please recharge your unit.


2) Potential Issue: The equipment is damaged

Solution: Please contact us at (855) 206 - 0356 or support@revitality.co


3) Potential Issue: There are stains on the metal contact points of the nebulizer that is in contact with the atomizing cup.

Solution: Clean the metal contact points of the nebulizer and try again.

There Is No Mist Coming From My Nebulizer?


1) Potential Issue: The device and atomizing cup are not correctly assembled. 

Solution: Reset the device by pressing the back button, releasing the atomizing cup. After, slide the cup back on, ensuring you hear a "click".


2) Potential Issue: The medication produces too much foam.

Solution: Shake the device slightly or allow the device to stand for a while until the foam disappears, and then restart the nebulizer manually.


3) Potential Issue: The mesh plate is clogging

Solution: Clean the device by introducing water to the atomizing cup, then press the "Power" button for 3 seconds, and allow the device to self-wash.


4) Potential Issue: The equipment is damaged

Solution: Please contact us at (855) 206 - 0356 or support@revitality.co

The Mist Seems To Be Weak?


1) Potential Issue: The battery is very low. 

 Solution: Please recharge your unit.


2)  Potential Issue: The mesh plate is clogging

Solution: Clean the device by introducing water to the atomizing cup, then press the "Power" button for 3 seconds, and allow the device to self-wash.


3) Potential Issue: The medication is unfit for this nebulizer

 Solution: The liquid medicine is unfit for this equipment. Please consult a doctor. 


4) Potential Issue: The mesh plate in the Atomizing Cup is damaged.

Solution: Please contact us at (855) 206 - 0356 or support@revitality.co


5) Potential Issue: The metal contact point between the Atomizing Cup and the Main Unit  is not clean.

Solution: Clean the metal contact points and try again

Liquid in the Mouthpiece Seems to be Pooling Together?


1) Potential Issue: Condensed water droplets are obstructing the mist.

Solution: Remove the mouthpiece and pour out all liquid.

I can't turn the device on/off?



1) Potential Issue: The battery is very low. 

 Solution: Please recharge your unit.


2) Potential Issue: The device is stuck 

Solution: Press the button (power off) beside the USB interface with something pointy.

  • The Light Is Blue?

    1) Potential Issue: The battery is very low. 

         Solution: Please recharge your unit.

  • I'm Unsure Which Medicines are Suitable For Use?

    1) Potential Issue: Consult your doctor

         Solution: Only use under the guidance of a doctor

  • Can I share accessories?

    1) Potential Issue: No, to avoid cross-contamination

         Solution: Everyone should use their own accessories. Please contact us, if you would like  extra accessories.

  • The Liquid Cup is Leaking?

    1) Potential Issue: The Atomizing Cup is broken or the plastic is aging.

         Solution: Replace the Atomizing Cup before filling the medicine. Please contact us if you need a new atomizing cup.

  • The Device is Getting Louder when Liquid is running out?

    1) Potential Issue: The mesh plate vibrates while the liquid is running out.

         Solution: This is normal.

  • The Device won't turn off by itself when the medicine is finished?

    1) Potential Issue: Some bubbles produced by the medicine are left in the cup.

         Solution: Press the power button and clear the the bubbles.


    2) Potential Issue: There is a problem with the Atomizing Cup.

         Solution: Please contact us at (855) 206 - 0356 or support@revitality.co