My Nebulizer Is Not Turning On?
1) Potential Issue: The battery is very low.
Solution: Please recharge your unit.
2) Potential Issue: The equipment is damaged
Solution: Please contact us at (855) 206 - 0356 or support@revitality.co
3) Potential Issue: There are stains on the metal contact points of the nebulizer that is in contact with the atomizing cup.
Solution: Clean the metal contact points of the nebulizer and try again.
There Is No Mist Coming From My Nebulizer?
1) Potential Issue: The device and atomizing cup are not correctly assembled.
Solution: Reset the device by pressing the back button, releasing the atomizing cup. After, slide the cup back on, ensuring you hear a "click".
2) Potential Issue: The medication produces too much foam.
Solution: Shake the device slightly or allow the device to stand for a while until the foam disappears, and then restart the nebulizer manually.
3) Potential Issue: The mesh plate is clogging
Solution: Clean the device by introducing water to the atomizing cup, then press the "Power" button for 3 seconds, and allow the device to self-wash.
4) Potential Issue: The equipment is damaged
Solution: Please contact us at (855) 206 - 0356 or support@revitality.co
The Mist Seems To Be Weak?
1) Potential Issue: The battery is very low.
Solution: Please recharge your unit.
2) Potential Issue: The mesh plate is clogging
Solution: Clean the device by introducing water to the atomizing cup, then press the "Power" button for 3 seconds, and allow the device to self-wash.
3) Potential Issue: The medication is unfit for this nebulizer
Solution: The liquid medicine is unfit for this equipment. Please consult a doctor.
4) Potential Issue: The mesh plate in the Atomizing Cup is damaged.
Solution: Please contact us at (855) 206 - 0356 or support@revitality.co
5) Potential Issue: The metal contact point between the Atomizing Cup and the Main Unit is not clean.
Solution: Clean the metal contact points and try again
Liquid in the Mouthpiece Seems to be Pooling Together?
1) Potential Issue: Condensed water droplets are obstructing the mist.
Solution: Remove the mouthpiece and pour out all liquid.
The Light Is Blue?
1) Potential Issue: The battery is very low.
Solution: Please recharge your unit.
I'm Unsure Which Medicines are Suitable For Use?
1) Potential Issue: Consult your doctor
Solution: Only use under the guidance of a doctor
Can I share accessories?
1) Potential Issue: No, to avoid cross-contamination
Solution: Everyone should use their own accessories. Please contact us, if you would like extra accessories.
The Liquid Cup is Leaking?
1) Potential Issue: The Atomizing Cup is broken or the plastic is aging.
Solution: Replace the Atomizing Cup before filling the medicine. Please contact us if you need a new atomizing cup.
The Device is Getting Louder when Liquid is running out?
1) Potential Issue: The mesh plate vibrates while the liquid is running out.
Solution: This is normal.
The Device won't turn off by itself when the medicine is finished?
1) Potential Issue: Some bubbles produced by the medicine are left in the cup.
Solution: Press the power button and clear the the bubbles.
2) Potential Issue: There is a problem with the Atomizing Cup.
Solution: Please contact us at (855) 206 - 0356 or support@revitality.co